Section aligned with market standards: FAQ, docs, warranty, and contact channels.
Single support flow from diagnostics to case closure with clear responsibility at each stage.
Transparent support terms to keep operation stable and downtime predictable.
Documents are grouped by practical tasks: launch, operation, warranty, and service.
• Product passport • Connection tech sheet • Warranty terms
Select support format by project criticality and operational load.
Remote consultations, startup checks, and operational guidance.
Priority responses, scheduled maintenance, and key-site supervision.
Preventive service cycle, condition audits, and risk-based planning.
Pixel pitch depends on viewing distance. Closer viewing usually requires finer pitch, while facades and long-distance visibility use larger pitch. Use the calculator for a quick pre-selection, then confirm after site review.
Outdoor screens are built for weather exposure: higher brightness, stronger ingress protection, and reinforced construction. Indoor screens are thinner, lighter, and optimized for controlled environments. Selection depends on real operating conditions.
Indoor installations usually need moderate brightness, storefront and semi-open zones require higher output, and direct sunlight requires top brightness class. Final settings are defined by on-site visibility and comfort targets.
IP rating defines dust and water protection: the first digit is dust resistance, the second is water resistance. Most outdoor projects use at least IP65. The exact class is selected by climate, mounting layout, and risk profile.
The final estimate depends on pixel pitch, brightness, protection class, area, cabinet type, and mounting method. Use the calculator or send project parameters via Contacts to receive an exact proposal.
Timeline depends on configuration, production load, module availability, and shipping route. After we review the brief, we provide a schedule with manufacturing, dispatch, and commissioning milestones.
Yes. LED screen are modular, so dimensions and shapes can be adapted to the site. Non-standard formats are delivered with a dedicated technical layout covering structure, access, and safety requirements.
LED systems are designed for long-term operation, with actual lifespan affected by temperature, humidity, power stability, and duty cycle. With proper maintenance, stable operation is sustained for many years.
Remote control is handled by controllers with LAN, Wi-Fi, or cloud access. You can upload media, schedule playlists, and monitor playback from desktop or mobile interfaces.
Power usage depends on screen area, pixel pitch, brightness level, and content profile. For accurate electrical planning, run the calculator or send your project parameters to support.
Yes. Preventive service includes visual inspections, connection checks, cleaning, and module diagnostics. Outdoor systems are serviced more frequently. Intervals are set by environment and operating load.
We support deliveries across Bulgaria, EU countries, CIS markets, and additional destinations on request. For international projects, logistics and import documentation are aligned per country.
Yes, demo viewing and technical consultation are available by appointment. Send a request via Contacts and we will schedule a suitable time and location.
Typical scope includes 3D placement concept, electrical calculations, equipment specification, mounting scheme, and installation/connection plan. Final scope is fixed after project briefing.
Both models are available: equipment supply with technical guidance, or full turnkey installation. For complex facade and outdoor projects, we recommend turnkey delivery with commissioning and service support.
Send a request to support for architecture, SLA, and service scope clarification.
